PillPack Reviews

Pill pack is the worse pharmacy experience I’ve ever had. At a doctors visit on 03/29/23 a medication was prescribed for me. Since 03/31/23 the doctor has repeatedly been asked for additional medical history for an expedited prior authorization. Today is 05/06/23 still no medication.

My PCP sent a prescription refill on 03/30/23 for a medication I’ve been taking for a number of years. On
05/05/23 I still hadn’t received my medication. I called to find out what happened to my medication and was put on hold for 44min. I called my PCP to inform him that I was completely out of my medication. I asked him to send it to another pharmacy where I knew I would be able to pick it up. That was yesterday and today I have my very much needed medication

Pill pack is the worse pharmacy experience I’ve ever had. At a doctors visit on 03/29/23 a medication was prescribed for me. Since 03/31/23 the doctor has repeatedly been asked for additional medical history for an expedited prior authorization. Today is 05/06/23 still no medication.

My PCP sent a prescription refill on 03/30/23 for a medication I’ve been taking for a number of years. On
05/05/23 I still hadn’t received my medication. I called to find out what happened to my medication and was put on hold for 44min. I called my PCP to inform him that I was completely out of my medication. I asked him to send it to another pharmacy where I knew I would be able to pick it up. That was yesterday and today I have my very much needed medication

Incompetence is the word. They consistently get things wrong. They have made ths same mistake with my meds five times. Now, and for the last week, the icing on the cake is that I cannot even log in. They say they are sending a code, but it never arrives. The sday that if the doesn't arrive, I should "chat" with them. But their chat line is dead.

Incompetence is the word. They consistently get things wrong. They have made ths same mistake with my meds five times. Now, and for the last week, the icing on the cake is that I cannot even log in. They say they are sending a code, but it never arrives. The sday that if the doesn't arrive, I should "chat" with them. But their chat line is dead.

CUSTOMER SERVICE IS NON-EXISTENT! I live in a small town and recently Amazon (to save money) started delivering through UPS Surepost. Which is UPS's way of giving cheaper shipping and not having to deliver to the door. They drop it at the POST OFFICE nearest you and they deliver it. Well in my case I can't get mail deliver so the meds get sent back to Amazon. I have advised them numerous times of this they guarantee me that they will avoid sure post. But its now 3 days from me being out of heart meds and no way to get them. and because amazon doesn't have them back yet I have to pay full price and they still cant guarantee delivery. I have talked until I'm blue in the face and they DO NOT CARE. They use them same bullet points with no resolution. I have been with them for going on FOUR years!! STEER CLEAR because when it comes to making things right they won't...

CUSTOMER SERVICE IS NON-EXISTENT! I live in a small town and recently Amazon (to save money) started delivering through UPS Surepost. Which is UPS's way of giving cheaper shipping and not having to deliver to the door. They drop it at the POST OFFICE nearest you and they deliver it. Well in my case I can't get mail deliver so the meds get sent back to Amazon. I have advised them numerous times of this they guarantee me that they will avoid sure post. But its now 3 days from me being out of heart meds and no way to get them. and because amazon doesn't have them back yet I have to pay full price and they still cant guarantee delivery. I have talked until I'm blue in the face and they DO NOT CARE. They use them same bullet points with no resolution. I have been with them for going on FOUR years!! STEER CLEAR because when it comes to making things right they won't...

All I can say is RUN. This company just sucks. If you just take pills you are ok. But if you take inhalers or anything else you are screwed. No one there knows what they are doing. I have called month after month trying to get my meds. And it's just run around after run around. Manages that are rude to you because they don't know what they are doing. Then had a manager tell me that he won't send any of my meds because he wanted to act like a little child. Other managers promise the problem is fixed and the following month same thing. I have to call get the run around and again promise the problem is fixed. Maybe they should hire some third grade kids so the problem will get fixed all I can say is RUN.

All I can say is RUN. This company just sucks. If you just take pills you are ok. But if you take inhalers or anything else you are screwed. No one there knows what they are doing. I have called month after month trying to get my meds. And it's just run around after run around. Manages that are rude to you because they don't know what they are doing. Then had a manager tell me that he won't send any of my meds because he wanted to act like a little child. Other managers promise the problem is fixed and the following month same thing. I have to call get the run around and again promise the problem is fixed. Maybe they should hire some third grade kids so the problem will get fixed all I can say is RUN.

Awful. They lie and steal. They sent 30 days worth of meds again (when Rx is for 90 days) even after it was addressed with them previously, and they have an ability to see all the emails stating that they are working on fixing their mistake. They are a MAIL-ORDER pharmacy, they have no business sending patients a 30 day supply in a first place. Their representative told me they are NOT a mail-order pharmacy and that they have a "local pharmacy" somewhere in New Hampshire...so make a quick run, to your "local" pharmacy from all other states! Absolutely insane. Crooked business with unethical practices.

Awful. They lie and steal. They sent 30 days worth of meds again (when Rx is for 90 days) even after it was addressed with them previously, and they have an ability to see all the emails stating that they are working on fixing their mistake. They are a MAIL-ORDER pharmacy, they have no business sending patients a 30 day supply in a first place. Their representative told me they are NOT a mail-order pharmacy and that they have a "local pharmacy" somewhere in New Hampshire...so make a quick run, to your "local" pharmacy from all other states! Absolutely insane. Crooked business with unethical practices.

Terrible. Amazon should be ashamed. I used them over a year ago and was very happy. Now when coming back after insurance changed, they are terrible. Stay away unless you have no other choice. One rep says order will arrive the next day and then two days later a rep says it won't be for three weeks. Customer service reps are surly and unapologetic. They suck.

Terrible. Amazon should be ashamed. I used them over a year ago and was very happy. Now when coming back after insurance changed, they are terrible. Stay away unless you have no other choice. One rep says order will arrive the next day and then two days later a rep says it won't be for three weeks. Customer service reps are surly and unapologetic. They suck.

A disorganized mess! Was great for a very long time and then the bloody wheels fell off! They're customer service has gone right down the drain!

A disorganized mess! Was great for a very long time and then the bloody wheels fell off! They're customer service has gone right down the drain!

The concept of this company is good. The execution of actually getting the medications, appropriately packaged, is very bad.

I have been a provider for 27 years. I am patient and don't anger easy. As a consumer - this company is not worth the effort. As a doctor within a medical/dental clinic consisting of 5-6,000 patients - I will communicate to the other providers my experience.